Your physician refers you to our office by sending the following:
Doctor-to-doctor referral
Insurance referral (if needed)
Patient's demo sheet
All medical records pertaining to diagnosis (including any MRIs, Imaging or Labs)
Last 2 visit notes
Our new patient scheduler receives your records and referral and requests more records/information, if needed.
Our scheduler sends your referral and records to the referred physician for review.
Once our physician approves the referral, you will receive a call to schedule your appointment.
New Patient FAQs:
Q: My insurance doesn't require a referral. Can I call to schedule an appointment? A: Although your insurance doesn't require an insurance referral, our practice requires a doctor-to-doctor referral. Patients are required to have all documentation sent prior to being scheduled.
Q: My PCP sent a referral for me to be seen. When should I call to schedule? A: We will call you to set up your appointment! Our referrals go through physician's review before being scheduled. Once our new patient scheduler receives approval from our doctors, she will give you a call to schedule. If you haven't received a call in 10-15 business days, call new patient scheduling at 512-218-1222 ext. 207 Q: I am an established patient, but I haven't been seen in a while. Can I schedule an appointment? A: If you haven't been seen by us in 3 years or more you will be considered a new patient. In this case, you will need a doctor-to-doctor referral and go through the new patient scheduling processes. If you have been seen by us within 2 years or less, we can schedule a follow-up appointment for you for the same diagnosis.
Q: My doctor sent over a STAT referral to your office, why haven't I received a call yet? A: We don't take STAT referrals. However, we do have cancellation lists for patients to be added to. When making your appointment, ask the scheduler if you can be added to our waitlist. If you are experiencing pain or discomfort out of the ordinary, please go to the emergency room or follow-up with your PCP. Q: My doctor wants me to have an EEG and/or EMG test done. Should I call new patient scheduling to make the appointment? A: If you are not establishing care with our office and only scheduling a test, you would not be considered a new patient. For EMG scheduling please call 512-218-1222 ext. 248 For EEG scheduling please call 512-218-1222 ext. 224
Q: Can I see multiple neurologists at your location? A: Yes! In order to see multiple CTNC neurologists, separate referrals need to be sent for the different diagnosis, unless being referred within the practice. NOTE: If you are a patient of multiple CTNC neurologists, your may not see both doctors in one visit.
